Three-year warranty against defects in materials and workmanship.
Products purchased from authorized Hauzzi partners are warranted to the original purchasing consumer for three years from the date of purchase. Coverage includes repair or replacement at Hauzzi's discretion, with replacement parts of equal or greater value.
Effective for purchases made on or after January 1, 2021.
What is covered
Defects in materials or workmanship affecting the cabinet box, doors, drawers, hardware, and factory-applied finishes. Hauzzi will repair or replace defective components at our discretion. Replacement parts may match or exceed the original specification.
What is not covered
Removal, installation, labor, transportation costs, and third-party installation work. Connected products such as plumbing, appliances, countertops, and lighting are not covered. Damage from improper handling, storage, misuse, alterations, or non-household use is excluded. Normal color variation over time is not considered a defect.
Limitation of liability
Hauzzi Cabinetry shall not be liable for loss of use of the products, or for any consequential, indirect, or incidental damages resulting from the use or failure of any product. The remedies set out in this warranty are the exclusive remedies available to the original purchaser.
How to file a claim
Contact your authorized Hauzzi partner with a description of the defect and proof of purchase. Merchandise requires written authorization from Hauzzi before it can be returned. Claims should be filed within the warranty period.
Thirty days from purchase, original condition, original packaging.
Our refund and returns policy lasts thirty days from the date of purchase. Items must be unused, in original condition, and in their original packaging. Proof of purchase or receipt is required for any return.
Eligibility
Items must be returned within thirty days of purchase, unused, in original condition, and in their original packaging. A receipt or proof of purchase is required.
Refunds
Once a return is received and inspected, we will email a notification of approval or rejection. Approved refunds are credited to the original method of payment within a few business days. If a refund is delayed, please verify with your bank or card issuer first — processing times can vary — before contacting us.
Sale items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email [email protected] with the details and ship the item to our Orlando address listed below.
Return shipping
Customers are responsible for return shipping costs, which are non-refundable and may be deducted from the refund. We recommend a trackable shipping service for items above a modest value — we cannot guarantee receipt of returns shipped without tracking.
Questions about warranty or a return?
Reach out to your authorized Hauzzi partner first. If you cannot, contact us directly using the details below.
- [email protected]
- Phone
- +1 (407) 250-1406
- Returns address
- 2123 W Church St, Orlando, FL 32805
